I Can’t Check In Online – Now What?

Posted On by Jack Edwards

I booked a trip to Europe for the Rhine River Cruise. We booked our flights through the cruise company. It looked like we were booked on Delta, but when we tried to check in online for our trip home, we could not do it on the Delta Website. They said to go to Virgin Atlantic. Upon closer review of the itinerary, it did show that the flight from London to Los Angeles was “Operated by Virgin Atlantic.”

Unfortunately, I did not have a flight number or a booking number for Virgin Atlantic.  I called the cruise company and was given the flight number and the terminal number, but was told that since it was an economy booking that I would have to be at Heathrow 3 hours early to check in.

I did not accept that as a reasonable option so I went back to the Delta website looking for another option. I clicked on the “view seats” option, since it did not show that we had seat numbers assigned, and it took me to another Delta page that had a small message at the top. “This flight is operated by our partner, Virgin Atlantic, and the seat map is not available. To manage your seat, please visit virginatlantic.com. Fees for seat selection may be applicable based on class of service, frequent flyer status, or days to departure.” I clicked on that link and it took me to the Virgin Atlantic check in page. It only showed my reservation, so I clicked on the “Add Passenger” link to add my wife.

I added the info for my wife, but it would not add her as a passenger. I also noticed that the Airline Booking number that it showed next to my name was not the same one that showed on my air itinerary.

Not to be defeated, I went back to the Delta page and clicked on the link next to my wife’s name for “view seats” and was taken to the above noted page and I clicked on the highlighted link to Virgin Atlantic. I then proceeded to add my name for the extra passenger and it worked.

I followed the rest of the onscreen prompts to update the info for our passports, etc… and even got to the page to select a window and middle seat for us.

Success!!! We had our boarding passes emailed to us as well as having them messaged to us so that we were ready to board when we got to the airport.

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Turning Dreams into Memories,
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Bon Voyage!!!

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